Returns & Exchanges
At EllisAura Official Store, we want you to be completely satisfied with your home decor and furnishings. If your purchase doesn't perfectly suit your space, we offer a 30-day return policy for most items in their original condition.
Initiate Your Request
Contact our support team with your order number and the reason for return to receive your Return Authorization (RA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing